Fernanda Josina da Cunha Marta

Developed and executed comprehensive business strategies, achieving key objectives and facilitating significant market development activities.

Provided strategic advice to the Board and President, delivering accurate market insights and future projections to inform critical decision-making.

Supervised the company's financial performance, investments, and ventures, optimizing resource allocation and ensuring fiscal health.

Delegated responsibilities and oversaw technical, sales, and marketing teams, motivating maximum performance and fostering a high-achieving work environment.

Analyzed complex situations and implemented effective solutions to ensure the sustained survival and growth of the company.

Managed bad loans and streamlined the billing business process, significantly reducing financial risk and improving cash flow.

Formulated and analyzed internal credit policies, ensuring optimal credit granting levels and compliance.

Managed customer contacts and applied billing procedures, effectively resolving conflicts between sales and collection departments.

Maintained systematic collection segments and managed balance aging maps, providing continuous monitoring of collections.

Presented weekly and monthly collection KPIs and reports to company management, informing strategic financial decisions.

Assisted Sales and Account Managers with all administrative requirements, including drafting contracts and organizing customer files, ensuring data accuracy.

Managed debtors and collections, updated customer databases (M3MS), and compiled monthly sales reports, improving data integrity and reporting efficiency.

Coordinated travel and accommodation for the Sales team and handled all administrative work for account managers, enhancing team efficiency and focus.

Liaised effectively with the finance department to ensure accurate sales invoicing requests, payment allocation, and reconciliation, minimizing discrepancies.

Served as the primary contact for customer collections and account reconciliations, resolving issues and maintaining positive client relationships.

Organized the CEO's schedule, preventing double bookings and rescheduling missed appointments to maximize productivity and time management.

Managed business card control folders and correspondence, ensuring accuracy for annual gift and Christmas card deliveries.

Coordinated all arrangements for informal and formal meetings, including agenda, refreshments, and equipment, facilitating smooth operations.

Received, recorded, and routed correspondence from reception, ensuring timely follow-up from relevant departments.

Prepared accurate expense reports for CEO credit card payments, streamlining financial reconciliation after business trips.

Managed daily Morning Meeting minutes, coordinated in/outbound mail, and maintained office stationery stock, ensuring smooth administrative flow.

Coordinated flight requests and accommodation availability, interfacing with hotels and managing repair orders for accommodations.

Maintained consumable supplies for main office and accommodation areas, ensuring continuous availability for staff and guests.

Processed service and resource requests in IPES, managed invoice payments, and reconciled freight, optimizing cost control and financial accuracy.

Provided IT support by managing backup tape changes for local servers and served as Industrial Hygiene Contact, ensuring operational continuity and safety.

Recorded and routed all submitted reports and requests to technicians, monitoring resolution and ensuring user feedback on steps taken.

Distributed Anti-virus and WFP's CDs to bases, maintaining IT security and software deployment across all sites.

Drafted and proofread various documents (correspondence, reports, faxes) for final form, ensuring accuracy and professional standards.

Operated and verified office equipment (photocopier, fax, printer) and maintained supplies, ensuring operational readiness.

Coordinated travel arrangements, advances, and accommodation, providing comprehensive support for staff mobility.

Operated HF and VHF radio networks and email facilities, linking sub-offices in provinces and maintaining communication with switchboard and facsimile machines.

Typed, distributed, and logged all incoming/outgoing fax and radio messages, ensuring accurate and timely information dissemination to WFP personnel.

Maintained chronological files for all communication, ensuring organized record-keeping and easy retrieval of information.

Trained others in the use of communication equipment and ICT infrastructure, enhancing team capabilities and operational efficiency.

Maintained EDP and telecommunication equipment, and operated the WFP telephone system, ensuring system reliability and network discipline.

Monitored radio networks and ensured message distribution to correct recipients, maintaining communication discipline.

Liaised with UN Radio Operator Alfa Zero and other NGOs for flight and operational coordination.

Maintained continuous overview of demining locations and MEDIVAC procedures, ensuring readiness for emergency situations.

Managed radio documentation and reporting, ensuring accuracy and compliance with operational logs.

Coordinated flight schedules for NPA planes and provided precise information to authorized personnel, optimizing logistics.

Assisted doctors in Maternity and General Nursing, providing direct patient support and contributing to healthcare delivery.

Performed general nursing duties, supporting patient care and hospital operations.

Operated as a part-time radio operator for IOM, facilitating communication for international migration activities.

Maintained communication channels for IOM, supporting logistical and operational needs in migration efforts.

Managed administrative tasks related to patient care and communication, ensuring smooth departmental functioning.

Assisted with financial record-keeping, ensuring accurate documentation of transactions.

Supported daily accounting operations, contributing to efficient financial management.

Helped reconcile accounts and prepare financial reports, aiding in fiscal oversight.

Managed administrative tasks related to accounting, streamlining financial processes.

Contributed to the overall financial health and operational efficiency of the restaurant.